If you need to cancel your appointment we require 24hrs notice to allow other clients the opportunity of booking the slot. If you cancel within 24 hours of the appointment time then a 100% fee or the equal cost of the appointment booked must be paid.
If you have an appointment booked with us and experience any CoVid like symptoms (including but not limited to fever, fatigue, new dry cough, difficulty breathing, sore throat, or loss of smell or taste) please contact us immediately. We will rearrange your appt free of charge to a minimum of 14 days time. This is also the case if a member of your household begins to show symptoms. This is to help us remain CoVid secure and keep you and our community safe.
If the reason for a late cancellation or no show is not due to the above our normal cancellation policy stands. If the clinic or therapist needs to cancel the appt there will be no fee.